01

Report a problem within seven days

Contact us within seven calendar days of delivery if the product is damaged, defective on arrival, materially different from the listing, missing parts, or not the item ordered. This reporting period does not limit rights that cannot legally be excluded.

Include the order number, a description of the issue, photographs of the product and packaging, and an unboxing video where available.

02

Return condition

Unless the product is being returned because it is defective, it must be unused, with all accessories, manuals, labels, serial-number stickers, warranty cards, and original packaging intact.

Do not send a product until our support team confirms the return instructions.

03

Inspection and resolution

Returned products are inspected after receipt. Depending on the issue and available stock, the resolution may be a replacement, repair, store credit with your agreement, or refund to the original payment method.

04

Items that may not qualify

• Products damaged through misuse, liquid, impact, unauthorised repair, or failure to follow instructions.
• Products returned without essential accessories, serial labels, or supplied parts.
• Change-of-mind returns for opened or used products, unless the product page expressly permits them.
• Gift cards, downloadable items, and other items identified as non-returnable before purchase.

05

Refund timing

After a refund is approved, we initiate it to the original payment method. The time for the amount to appear depends on the payment provider and bank. Shipping or handling charges are refunded when required by law or when the return results from our error.

06

Warranty claims

A manufacturer or seller warranty may continue after the return window. Warranty coverage, exclusions, and service method depend on the product information and warranty supplied with the item.