01

Order processing

Orders are processed after payment and address verification. Orders placed on Sundays, public holidays, or during exceptional demand begin processing on the next working day.

If an item becomes unavailable after an order is placed, we will contact you and offer an alternative, a revised timeline, or a refund.

02

Delivery estimates

The delivery estimate shown at checkout or in your order confirmation applies to your order. It begins after dispatch, not necessarily on the order date. Remote locations, weather, public holidays, courier constraints, or service disruptions may extend the estimate.

03

Shipping charges

Any shipping charge is shown before you place the order. Charges may depend on the destination, package size, order value, and available courier service.

04

Tracking

When tracking is available, we send the courier and tracking details to the email address or phone number provided with the order.

05

Delivery attempts

Please provide a complete address and reachable phone number. A courier may return a shipment after unsuccessful attempts. Re-shipping may require an additional delivery charge.

06

Damage, tampering, or missing items

Do not accept a package that is visibly opened or severely damaged. If you discover damage, a wrong product, or a missing item after delivery, contact us promptly with the order number, package label, and clear photographs or an unboxing video where available.

07

Address changes

Ask for an address change before dispatch. Once the courier has received a shipment, rerouting depends on the courier and cannot be guaranteed.